Uber Direct Support

Support Forms:

Refunds

Email Alias:

uberdirect@uber.com

Live Order Support, Phone number

Dedicated Uber Direct Support Team: 1-866-987-3750, Open 24/7

*When contacting our team, please have your delivery token or Uber ID available to share with the receiving agent

Refunds:

If you're specifically asking for a refund, the best action would be to reach us by our refund form so that an investigation can be done. Refunds are not provided over the phone, since they will need to submit an itemized receipt. Refunds must be submitted within 7 days of order completion.  

Trust & Safety 

• Call the critical helpline (1800-285-6172)

• Use this Safety Incident help center form

• Or Call Uber Direct Support (1-866-987-3750) who will transfer to the safety line

BottleCapps Support Q+ A

Uber Direct Support Expectations: 

• BottleCapps’ customer support team will handle all inquiries from BottleCapps retailers and be liaison 

Refund Tracker

• Monthly tracker for refund escalations and status <to be added>

Support Forms:

Refunds

Email Alias:

Refund requests can also be sent to uberdirect@uber.com

Refunds:

If you're specifically asking for a refund, the best action would be to reach us by our refund form or email so that an investigation can be done. Refunds are not provided over the phone, since they will need to submit an itemized receipt. Refunds must be submitted within 7 days of order completion.

How are refunds processed?

• For retailer’s being billed by credit card, refunds will be adjusted against delivery charges made to your credit card. Approved refunds are processed everyday.

• For retailer’s on invoicing, refunds will be reflected as a line item on their monthly invoice

Uber Direct Refund Policy

Refund Policy Limit: $200

Billing Discrepancies: 

Please reach out to uberdirect@uber.com for billing inquiries 

• Be prepared to provide business name

• Business pickup address

• Email address

• Delivery Token (Del_token) OR Uber Order ID 

Additional Q+ A: 

Where can a retailer see credits that have been granted?

• For retailer’s being billed by credit card, refunds will be adjusted against delivery charges made to your credit card. You can find when refunds are processed in the Ops: Processing date column in the <tracker to be added>. We try to process refunds everyday. Refunds will be reflected in the misc adjustments column (column Q) within the billing statement 

• For retailer’s on invoicing, refunds will be reflected as a line item on their monthly invoice

When in the order process is the retailer charged a cancellation fee and what is the cost?

What banks are blacklisted with UD?

• We are unable to provide a consolidated list at this time

Does Uber Direct have surge prices?

• Uber Direct does not have surge pricing

Uber Direct Refund Tracker

• <add tracker>

Are we able to get an example of a retailer’s monthly report? A login for a sample account may be helpful.

• Sample Details Report

When and where can retailers view their billing summary reports and view credits issued by Uber?

• As of March 11, retailers can view their billing summary reports under the billing tabs in both business.uber.com or direct.uber.com