Delivery Returns (for DoorDash Drive or Uber)

Delivery Returns (for DoorDash Drive or Uber)

Delivery Returns (for DoorDash Drive or Uber) 

 

Below is the flowchart explaining what happens when there is a failure in delivery of goods via either DoorDash Drive or Uber.  

 

 

 

When this happens, the order gets marked as Pending Returned. Once the store receives the goods back, the products need to be marked as Returned. After that, the store will have to call the customer and decide what they want to do.  

  • - If the customer wants to cancel, Bottlecapps will refund total (minus delivery fee + tip) 

  • - If the customer chooses Pickup, the store can convert it to Pickup Order  

  • - If customer wants redelivery, the store can change the delivery time slot and request for redelivery. Customer will get charged additional delivery fee. If the store does not change the time slot and its in the past, then Bottlecapps will request the redelivery as an ASAP Delivery. 

    • Related Articles

    • Setting Up 3rd Party Delivery

      Uber Direct: Here is some information on the step-by-step process to get started with Uber. Terms & Conditions: Please fill out this google form to accept Uber Direct for your BottleCapps deliveries. Activating your Uber Direct Account: Uber for ...

    • Processing DoorDash or GrubHub Orders on Bottlecapps' Platform

      Processing DoorDash or GrubHub Marketplace orders is simple on the Bottlecapps Webconsole (liquorapps.com). Here’s how: In the Webconsole, click the ORDERS tab on the left to see all orders (these orders can be filtered by date range at the top). On ...

    • How To Change DELIVERY Settings

      1. Once logged into liquorapps.com, select "My Account" 2. From the My Account Tab, Find: "Enable Delivery?". Toggle "Yes" 3. The Delivery Tab will appear once Delivery is ENABLED 4. Delivery Tab Settings - Delivery Lead Time (the time for you to ...

    • Choosing a Delivery Provider for an Order on Bottlecapps

    • Holiday Settings

      In the instance where you want to change the order settings for specific holidays, the HOLIDAYS button in your Webconsole can allow you to do just that. You can disable Pickup, Delivery, or Both for any given day you choose. Note - this can only be ...